Terms & Conditions of Sale

It is important to read these terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Shetland Distillery Company Ltd (“we”) makes its products available to you.  Shetland Distillery Company Ltd is registered in Scotland under company number SC3 455892 and our registered office is Shetland Distillery, Haroldswick, Unst ZE2 9EF

Our online shop is for use by residents of the United Kingdom only. All orders for goods placed by you via the online order form shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order unless all details requested have been provided correctly.

You, the buyer, must be aged at least 18 years to purchase from Shetland Distillery Company Ltd, by making the purchase you are confirming to us that you are at least 18 years old.  In the UK it is illegal for any person under the age of 18 to buy, or attempt to buy, alcohol for themselves or for any other person under the age of 18.

Availability

All products offered are subject to availability.  We will contact you within 3 working days of receiving your order if we cannot fulfil your order.  

Prices

All prices are shown in GBP (British Pound). The total price we charge you for the goods in your order includes all applicable taxes payable in the UK. Prices shown on the site for any products or services offered are subject to change without notice.  Shetland Distillery Company Ltd reserves the right to alter the prices of the goods on offer online at any time without prior notice.

 Any price changes will be notified and confirmed to you before despatch to give you the opportunity to cancel your order.

Prices shown for products on the site are not inclusive of delivery charge. You will be advised of the cost of delivery on the website at the time your order is accepted.

Payment

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We use Shopify Payments (powered by Stripe) to accept payments allowing you to use your credit/debit card for payment.

Your payment details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be automatically charged for your order once your payment details have been accepted. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Acceptance

As all products and services are subject to availability, there will be no contract of any kind between you and us unless and until we actually process and despatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason.

Delivery

Shetland Distillery Company Ltd can only deliver distilled spirits to addresses within the UK. This excludes Northern Ireland.

We can deliver to your home or work address, as you have entered it on the order, we cannot accept any liability if the quoted address is incorrect or incomplete.  Deliveries to work addresses shall be deemed successful if a representative at that address accepts and signs for the goods. We cannot deliver to PO boxes.

Orders will normally be delivered within 10 days of despatch, and we will always do our best to fulfil your order as quickly as possible. If your order is time specific, say for a birthday, special occasion or Christmas please contact us prior to ordering.

We do our best to secure delivery within 28 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

In the event that the order is returned to us by the courier or otherwise due to non-delivery, Shetland Distillery Company Ltd gives the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing.

Returns & Refunds

We hope you will be happy with your purchase. When you get your package please check carefully and notify us, within 2 days, if you have the wrong item, or if it has been damaged. If goods are damaged you should contact us straight away at mark.turnbull@shetlandreel.com.

Purchasers may cancel the order by informing Shetland Distillery Company Ltd within 7 days of receiving their order. Please return it to us unopened, sealed and in original condition and within 7 days of the date cancelled, for a refund. All shipping back to us is paid by the customer, and we are unable to refund you for your postal fees. Liability for loss or damage during transit is also the responsibility of the purchaser.

Shetland Distillery Company Ltd will refund the purchase within 30 days of you notifying us about the return, to the credit/debit card or Paypal account used to make the purchase.

Contact us

If you have an order query, please email us at mark.turnbull@shetlandreel.com or call 01957 711217 or write to us at: